About Us

Mission

Our mission can be summed up in three golden rules emphasising the key areas of Customers, Employees and Employers,

Promote the best in customer service,
Share information through training, developing, acknowledging and recognising other service professionals,
Improve business practice through better service.

Vision

World's Best Practice of Customer Service Achievement in WA.

Key Objectives

To provide any services, which may assist Members to improve their standards of performance, business methods and profitability.
To encourage the industry in pursuit of excellence and innovation by the recognition of service and by presentation of certificates, prizes and organisational awards.
To arrange, conduct or participate in lectures, conferences, training courses, seminars and such other activities as may be though desirable to promote or educate Members.

CSC Objectives

Promote and encourage co-operation and amicable relations between Members and with Members of other organisations having objects wholly or partly similar to those of the Association.
Formulate and foster ethical and procedural standards for the conduct of businesses of the nature of those conducted by Members.
Promote and protect the interests of Members.
Hold or arrange for the holding of periodical meetings of Members or of any section or number of such Members.
Provide a medium through which information of interest or value to Members may be readily ascertained and communicated to Members.
Provide any services which may assist Members to improve their standards of performance, business methods and profitability.
Arrange, conduct or participate in lectures, conferences, training courses, seminars and such other activities as may be thought desirable to promote or educate Members.
Encourage the industry in pursuit of excellence and innovation by the recognition of service and by presentation of certificates, prizes or other awards.
Promote, maintain, protect and advance the standards of conduct of businesses in the industry of the nature of those eligible for Membership of the Association.
Examine, originate and promote improvements or alterations in the law relating to the interests of the industry that the Association has been formed to promote and protect.
Become a member of, or subscribe to, or affiliate with any other organisation, whether incorporated or not, having objects altogether or in part similar to those of the ASsociation where beneficial to the wider Members.
Administer and regulate Member compliance with ethical and moral standards in their busiiness activities.

Key Benefits and Services

Code of Professional Behavious

The Code provides the framework, which defines service professionals' responsibilities to their customers, employers, employees and to the community at large. The Code conforms to international standards. The rules and interpretation have been modified for the Australian market. Conformity to the Code is binding upon all members.

Services

CSC Library (in development
Recognition cards
Member discount system
Customer Service Training Advice

Professional Development and Education

Regular workshops and briefings.
Networking and ideas sharing functions.
Business tours of leading WA service businesses.
Links to key websites

The Current Committee Comprises:

Peter Ormond - Landgate - President
Arnold Wong - Landgate - Treasurer
Louise Middleton - CASM - Executive Officer
Edd Black - Huntingdale Primary School
John Hooper
Jillian Mercer - Mercer Management Consulting Services
Debra Mack - Water Corporation

Organisational Awards

Recognition of outstanding service of an individual and organisations through the Council's Service Excellence Awards.

Achievement for these awards is measured against established criteria. The Awards are presented in the categories of large, medium, small businesses and unit or business franchise.

The Council is proud to present Western Australia's premier recognition for service excellence by an individual through The Wendy Middleton Award.

Regular recognition of service staff through our recognition cards in partnership with Business Directions.